CSA and Lowell Win Best Training Initiative at Credit and Collections Industry Awards

The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt collection and purchase industry, and Lowell, a leading debt collection company and long-standing CSA member, have jointly won the Best Training Initiative award at the Credit and Collections Industry Awards 2025. 

Run by Credit Connect, the Awards celebrate the success of companies and individuals who lead the way in enhancing credit and collections technology. The Best Training Initiative category recognises an outstanding delivery of a training course and how the initiative has demonstrated a positive impact whilst developing the careers of industry professionals. 

The CSA’s Level 2 Credit Controller & Collector apprenticeship programme offered Lowell a 12-month blend of regular learning. The training aligned with Lowell’s long-established induction plan, ensuring new recruits gained industry-level insight while also learning Lowell’s specific way of working. This continuous learning approach created added value for both Lowell and the apprentices. As part of this unique programme, CSA and Lowell included Mental and Financial wellbeing, working with MyBnk, a youth financial literacy charity, to deliver engaging content. This resulted in all apprentices taking immediate action to improve their wellbeing, and using this knowledge to help Lowell’s customers.

Commenting on the win, CSA Director of Learning and Development Harvey Watson said: “We are delighted to have picked up this award which is testament to the hard work and commitment from both the CSA and Lowell. At CSA, our mission is to ensure that professionals working in our industry have access to the best quality, up-to-the-minute tailored training and development opportunities, and winning this industry award, against tough competition, together with one of our members, helps to solidify our position as one of the top providers working in the sector.” 

Kathryn Morgan, Lowell Financial’s Managing Director added: “We’re proud to be recognised alongside the CSA for an apprenticeship that not only supports our colleagues’ professional development but also delivers real value to our customers.  By combining industry-standard learning with our existing high-quality training and integrating a focus on wellbeing, we’re equipping our colleagues to offer even more effective support - something that sits at the heart of how we do business at Lowell.” 

The awards ceremony took place on Thursday 22 May at the Milner Hotel in York. 

Ends

Notes to Editors 

The Credit Services Association (CSA) is the only national trade association in the UK representing organisations in the debt collection and purchase industry. Our members collectively employ over 9,500 professionals and manage over £35 billion in consumer debt across nearly 39 million accounts, returning more than £3.2 billion annually in collections. In addition, they oversee over £10 billion in commercial debts across approximately 3.2 million commercial accounts. 

Our diverse membership serves a wide array of creditors, including banks and utility companies, and includes specialist entities such as tracing agencies and law firms. CSA’s training arm is part of CSA (Services) Ltd which is a subsidiary of the Credit Services Association (CSA). 

For more information contact CSA Head of Marketing Colleen Peel (colleen.peel@csa-uk.com) 

About Lowell 

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all and a commitment to fair and ethical customer practices. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, and Sweden. 

Lowell’s unparalleled combination of data analytics, deep consumer insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell is committed to delivering the most fair and affordable outcome for each customer’s specific circumstances. 

For more information on Lowell, please visit our investor website: www.lowell.com